I had a really good experience with these guys. They saved my car and they saved me the cost and incredible inconvenience of having to run out and buy a new one. Plus, they did all they promised and EXTRA, for much less than I expected, which I will explain below.First of all, my biggest lesson from my recent car trouble, and I can't emphasize this enough: DON'T EVER, EVER TRUST SERVICE PEOPLE AT CAR DEALERSHIPS (or anyone at dealerships). You know that voice in the back of your mind telling you, this guy is some slick, low rent, huckster who is wasting my time and just trying to steer me towards buying a new car? It's your rational brain trying to overcome that fear of the worse case scenario you have when your car won't start, which is what these guys play off of. I'm not saying ALL dealership people are con artists, maybe just 99% of them. Just Yelp ANY car dealership in your area and you'll see what I mean.But here's my condensed story: I have a 2006 Toyota Prius, had an very unusual accident in October 2015: my front left tire separated at high speed and my wheel cover was missing so the tire fragment whipped around, pulling out some wires from the very expensive and complicated engine wire harness. My dashboard was lit like an Xmas tree, and I started having problems with the battery. I assumed only a Toyota dealership would know how to fix the electronics in a Prius. I was wrong. They usually have con men hagglers for service managers, who often know little about hybrid technology, and cheap labor for mechanics, who usually only know how to replace parts, not repair them. Think about it, what do dealerships do? They sell cars, not fix them. They only do standard service and replace defective parts that the manufacturer recalls or whatever. They don't make money fixing your car, they make money giving you an inflated repair estimate with huge costs for "before" market parts so you cave and buy a new one. That being said, the estimate was: $3,300 for the new wire harness and $2,000 for labor, total: $5,300 (and it probably would've gone up if I actually went ahead with it). Blue book for my car is $5-6K, without the damage. They were, of course, eager to introduce me to the sales staff.I spent time researching my options, and looking for a replacement part on my own. I found a scrapyard online that had the wire harness I needed for $400, reducing my costs greatly. So I began my search for anyone who could install it for less than the dealer's alleged base line of $2K. When I called Santa Monica Hybrid, they insisted they could repair the wire harness and it would be far cheaper than the labor cost to install a new one. The guy on the phone, Camille, was so confident and knowledgeable about Prius issues I scheduled a $99 estimate, just for peace of mind. After spending hours thoroughly inspecting the problem, they came back with an estimate: $870 for the repair, plus a couple hundred for a new wheel cover and labor (they insisted). With the diagnostic charge tacked on the grand total was $1,300 (less than 1/4 the dealer est.). Not only did they completely repair the wires in less than a day, they riveted together the damaged bumper and fender, FREE of charge, until I decide to replace them. Plus they threw in a new alarm key, I really needed one.They warned me that the wire harness is a colossal beast, so I may have to do a few cold starts to see if any lights come back on. The engine light did come back, I brought it back on a Saturday, Martin and Tim quickly identified it as a blown fuse from the wire damage, fixed it, no extra charge. It's now been a month since the repair and I've had no lights, no problems and the mileage is as good as before the accident. I'm absolutely satisfied with the work they did and grateful they even took the time to improve the body damage. If you have a hybrid car issue, particularly if it's a Prius, take it to these guys, don't take it to a dealership (unless it's still under some dealer warranty). The guys at this shop know what they are doing and they'll give you a reasonable price. I'm now a loyal customer and I've already referred two friends to them.